Managing Your Lease

Yes, you can request an account report for your lease at any time from the client portal. This report shows your account balance and all transactions that have taken place on your account up to that date. We'll continually monitor your novated lease account to ensure that you are travelling in accordance with what you initially estimated and that your expenses on your car are in line with the established budgets. If there's a discrepancy that is consistent over a period of a few months, we'll get in touch with you to suggest and discuss a remedy. This may involve an amendment to your salary deductions, but rest assured that this can only occur with your specific written approval.

To request a reimbursement, download the expense claim form (or contact us for a copy). Fill out the relevant sections of the form, sign it and send it (along with the tax invoice and/or tax receipts) to clients@leaselab.com.au, and we'll process the reimbursement for payment. Alternatively, you can also submit a reimbursement request through your client portal. Please note that we can only process the reimbursement for payment if we have the required documentation and there are sufficient funds in your novated lease account. Where there is additional documentation required, or there are insufficient funds in your account, we'll contact you directly to discuss your options.

If you change employers while you're on a novated lease, your new employer just needs to agree to make your car lease payments from your pre-tax salary. Your old employer will stop paying your lease when they stop paying your salary. If your new employer gives the ok, we'll get them to sign a one-page novation agreement (which simply says that they'll make payments on your behalf while you're employed with them). Then, we'll give your employer the pre-tax and post-tax deduction numbers to enter into their payroll system, they enter these numbers and we're done. We'll be happy to chat to your new employer to walk them through the process, and we've got a handy employer guide if they prefer reading the details online.

Renewing your lease is a bit quicker because we've already got your details. We'll give you a call 3-6 months before it ends to chat through your options and get the process moving so that it's a quick transition. Most people are excited to jump into a new car, but if you don't want to renew, you don't have to. We can always help you sell your car to pay off the residual, and if the residual is lower than your car's market price (which it usually is), you'll pocket the difference. If you want to sell your car on your own that's no problem too. Just let us know what you choose and we'll help you get it done.

If you need to cancel your lease at any time, you can. You just have to pay the remaining lease payments and residual. If your lease has been running for a while, chances are that the value of your car will be higher than the amount owing, so you will be able to sell the car and pay off the lease. If you want to end the lease in its early stages, the car may well be worth less than the outstanding amount, so you will have to put in some of your own money. It's worth noting that most financiers don't charge any fees for ending a lease early. In fact, they often give a discount if you end the lease early. It's rare that a customer would want to end a lease early (because they miss out on pre-income tax savings), but it's definitely possible and we'd arrange this with the financier for you. And of course we're always happy to chat through your options first. It's important to note that if you lose your job, you can take on the lease payments yourself until you find a new job, and then transfer your lease to your new employer when you're ready.

Visit vero.com.au/claims or if you would prefer to speak to Vero directly, you can lodge your claim 24/7 by calling 1300 185 395. Things you will need when submitting a claim: • Your policy number • Incident details (date of accident, location and accident description) • Your vehicle details (registration number, year, make and model) • Details of the driver of your vehicle (licence and contact information) • Other vehicle/s involved, driver details (licence and contact information) • Other vehicle/s involved details (registration number, year, make and model) • Other parties involved (police report, witnesses) • To help progress your claim you can also attach documents, photos and videos

Some items are not considered to be legitimate car operating costs by the ATO therefore they are unable to be included in a Novated Lease. These items include but are not restricted to Road Tolls, Parking Expenses, Fines & Infringements costs and vehicle options or accessories fitted after the delivery of the car. These items are therefore payable directly by you.

If you leave your employer, either voluntarily or involuntarily, the Deed of Novation between you, your employer and the financier is terminated. You become directly responsible for the payment of your Lease rental to the financier and for your car's operating costs. Be sure to get in touch with us so we can take you through the process. If you are changing employer, you can transfer your Lease to a new Novated Lease arrangement with your new employer. We can assist with this process. You may need to cover the Novated Lease rental and the car's operating costs until there are sufficient funds received from your new employer's salary deductions. The financier usually charges a fee for this, which you will be responsible for paying. We will reconcile your actual expenses against the amount received from your salary deductions with your original employer. If there is a surplus balance, it will be refunded to you. If there is a shortfall, we will be in contact to determine the best method for the payment. We require notification of your impending departure as soon as you are aware you are leaving your employer. We will contact the financier with the relevant information and we will assist you through the process.