Accident Support

If you've had an accident and have Leaselab insurance included, we're here to help. Visit vero.com.au/claims or if you would prefer to speak to Vero directly, you can lodge your claim 24/7 by calling 1300 185 395. Advise them that you have a novated lease with Leaselab and use your registration number as a reference. They will take you through the whole process so you can make an informed decision on what you would like to do. If you have your own insurance, please call their claim line for assistance and once the process is finalised, please notify us.

If you have our Roadside Assistance policy included, we're here to help. Follow the below steps and we'll help you get on your way again. • Call 1300 170 719 • Our roadside assistance specialist partner, WEX Motorpass, will give you immediate assistance and guide you through everything you need to know. • WEX Motorpass will ask for the following: - Your name and telephone number - Your breakdown location (stating the nearest cross street where possible) - Your vehicle registration number - Your WEX Motorpass Roadside Assist membership number and expiry date or Vehicle Identification Number (VIN) - A description of the problem

If you take out roadside assistance as part of your package, it will include: • 24-hour roadside assistance • Towing • Provision of sufficient emergency fuel (if required) • Assistance changing a flat tyre • Assistance with lost or locked keys • Assistance with flat or faulty batteries

The Leaselab policy is specially tailored for novated leases and may have the following inclusions: • Choice of repairer • Rental vehicle after an accident • New vehicle replacement after total loss (within 3 years of first registration) • Windscreen excess waiver • Personal effects – $1,000 • Personal accident cover – $5,000 • Emergency repairs – $500 • Emergency travel – up to $2,250 • Emergency accommodation (when over 100km from your home) – up to $2,250 • Removal of debris – $25,000 • Vehicle modifications – $3,000 • Towing and storage – reasonable costs covered • Hire vehicle following theft – up to $3,000 for a maximum of 30 days • Tyre replacement • Locks and keys – up to $5,000 • Hired vehicle cover – up to $40,000 • Recovery costs (no damage) – up to $5,000 • Vehicles being test driven by you – up to $40,000 • Battery electric vehicle towing Basic Excess (per claim): • Standard vehicles – $800 • Prestige / European / High Performance vehicles – $1,250 • Electric vehicles (excluding Tesla) – $1,250 • All Tesla models – $2,000 Additional Excesses (apply where relevant): • Drivers aged 16–20 years – $750 • Drivers aged 21–24 years – $300 • Drivers aged 25 years and over who are considered inexperienced – $250